Brown & Brown Dealer Services continues to deliver industry-leading, innovative training solutions and support to our dealer customers. Our new AI-powered experiential learning platform offers realistic simulations of customer interactions in the dealership setting across video, voice, chat & email. Practice customer interactions with your AI coach any time – 24/7/365. Build more confidence. Close more deals.
Ready to learn more? Contact us to setup a demonstration.
| AI-powered Simulation Tools for High-Performing Teams
Optimized For:
Variable Operations | Fixed Operations | Leadership
In the rapidly evolving landscape of retail Auto, RV, Marine and Powersports industries, dealerships should consider Brown & Brown’s SIM365 platform to help enhance all training efforts, including both variable and fixed operations, as well as leadership development across all levels. By integrating Brown & Brown’s SIM365 experiential learning into their training processes, dealerships can help improve the effectiveness of their training programs and foster a culture of accountability among their leadership teams bridging the gap between learning and doing.
Ask your BBDS representative to setup a demonstration.
Variable Operations
Provide sales, finance and other customer service-related roles the opportunity to practice responses and gain confidence before handling live business situations.
Fixed Operations
Help streamline the training process for key personnel, like service advisors and service managers.
Leadership Development
Analyze performance metrics and employee feedback to help create training aligned with the dealership’s goals.
Dealer Specific
Let our experienced team help create SIM365 simulations to match your specific training and development needs.
| Variable Operations
Variable operations, which includes sales, finance or any customer service-related role, can greatly benefit from SIM365 experiential learning programs. SIM365 can analyze employee interactions with customers, providing real-time feedback and personalized coaching. This allows sales staff to refine their skills, understand customer preferences and ultimately improve their sales techniques. SIM365 can simulate various customer scenarios, enabling employees to practice their responses and develop confidence in handling diverse situations.
Want to learn more? Contact your BBDS Representative
| Fixed Operations
For fixed operations personnel, such as service advisors and service managers, SIM365 can streamline the training process by offering interactive learning modules that cover technical skills, customer service, and overall customer engagement. SIM365 can track employee progress, identify knowledge gaps, and recommend targeted training resources, helping to ensure fixed operations staff are not only well versed in their technical skills but also equipped to deliver exceptional customer experiences.
Want to learn more? Contact your BBDS Representative
| Leadership Development
SIM365 can also play a crucial role in leadership development. By analyzing performance metrics and employee feedback,
SIM365 can provide leaders with valuable, real world training simulations. This data-driven approach helps ensure that leadership training is aligned with the dealership’s goals and the specific needs of its workforce. Additionally, SIM365 can help facilitate ongoing leadership training by providing insights into team dynamics and areas for improvement.
Want to learn more? Contact your BBDS Representative
For the states listed below, contact John Tabar to get signed up with SIM365.
AL, FL, GA, IL, IN, KY, MO, MS, NC, OH, SC, TN
John.Tabar@bbrown.com | Direct: 727-533-5611
For all other states, contact David Kelly to get signed up with SIM365.
David.Kelly@bbrown.com | Cell: 507-829-2638