E&C – Module 1 Quiz – Brown & Brown Dealer Services

Which federal agency’s current priorities in the marketplace include eliminating junk fees, preventing payment packing, and ensuring accurate advertised prices?

Department of the Treasury
Federal Trade Commission (FTC)
National Highway Traffic Safety Administration (NHTSA)
Federal Communications Commission (FCC)

Under NHTSA recall obligations, what must a dealership do when a new vehicle has an open safety recall?

Offer a discount and sell the vehicle as is
Stop sale until the defect is remedied
Have the customer sign the NHTSA recall notification acknowledgement form
Schedule the customer back to service as soon as possible, once the recall parts are available to complete the repair

When arranging financing, dealerships are treated as lending institutions and fall under the jurisdiction of multiple federal regulators.

Yes
No

Dealers may charge customers for repairs performed under a safety recall.

Yes
No

E&C – Module 1 Quiz

E&C – Module 1 Quiz

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